When an EV charger stops charging, a clear fault report can help the right person investigate. The vehicle, charger and electrical supply all need to be considered. Start with what you can observe safely, and keep the exact message instead of guessing which component has failed.

Separate a planned stop from an unexpected interruption

Check the normal owner-facing screen for the selected charge limit and charging schedule. Record what it says. A session that reached its target is different from one that ended early with an alert.

For the Wall Connector covered by Tesla’s troubleshooting page, a solid blue light means the vehicle is connected but has not requested charging. Tesla also identifies device schedules and access control as possible reasons charging has not begun. Those descriptions are product-specific; use the guide for your actual charger.

Record the evidence before it disappears

Take a screenshot of the vehicle message and a photo of the charger indicator from a safe position. Include the date, time, approximate session duration and whether this was the first occurrence. If the display supplies a code, copy every character.

• Vehicle year, model and any recent software change.
• Charger make, model and accessible label information.
• Whether other household power was interrupted.
• Whether the same problem occurred on earlier dates.
• What happened immediately before the interruption.

Keep account passwords, Wi-Fi credentials and setup QR codes out of public posts. Send private diagnostic details only through the provider’s appropriate support channel.

Route the problem to the right support team

Ask the installer to explain whether the next step concerns the supply circuit, charger configuration or vehicle. Share the same concise record with the manufacturer if a support case is needed. This avoids restarting the story at each handoff.

Tesla provides an account-based diagnostic route for Wall Connector owners and says not to troubleshoot during a power outage or extreme weather. Use its current instructions for your equipment rather than a generic reset sequence found online.

Agree on what counts as resolved

Request a written explanation of any repair or setting change and the result of the service check. Keep a follow-up log if the original fault was intermittent. A successful short session is useful evidence, but describe it accurately instead of assuming every possible condition has been tested.

Use our installation and assessment process to organize your request. If the equipment needs replacement, ask for a scope through our EV charging services.

Charging interruption questions

Should I erase the alert before contacting support?

Save a screenshot first. Then follow the manufacturer or service professional’s instructions. The original alert may help distinguish separate issues.

Does an app connection problem prove charging failed?

No. Report both the app behavior and what the vehicle actually shows. Avoid combining two observations into one assumed diagnosis.

Can I keep restarting a tripped breaker?

Repeated tripping needs professional assessment. Do not repeatedly reset it to continue a charging session.

SOURCES CHECKED OCTOBER 3, 2026

Tesla Wall Connector troubleshooting · DOE home charging planning